Is it possible for all parties involved in a disagreement to get their needs met? Dian Killian, certified trainer with the international Center for Nonviolent Communication, offers a resounding YES! Founded by Marshall Rosenberg, Ph.D., NVC believes that all actions are a strategy to meet needs – and that conflict resolution can be achieved with ease if those needs are understood and acknowledged. Dian discusses with Armand and Doug the basics of NVC and offers a big picture vision of the possibilities of this work as well as some starter steps to get you on your way towards more satisfying relationships.